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Jan. 3, 2025
In this first episode of 2025, Jim Hill and Eric Hersey recap Universal’s most exciting moments from the past year, discuss insights from a Universal guest survey, and share bold predictions for the year ahead. Highlights include: Universal’s Guest Survey: Jim and Eric analyze intriguing survey questions about vacation planning, accessibility, and the impact of Universal’s Wicked-themed offerings on guest experiences. Epic Universe Updates: A look back at how Universal kept fans engaged with tea...