July 1, 2026

Gingerbread Houses and the Great Wilderness Lodge AC Meltdown (Ep. 24)

Gingerbread Houses and the Great Wilderness Lodge AC Meltdown (Ep. 24)

Lauren and Eric break down the Grand Floridian gingerbread house retirement and Wilderness Lodge’s AC outage through the lens of guest experience, Disney operations, and online community reaction.

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Lauren and Eric take on two Disney resort stories that had the online community fired up this week. First, they unpack why the Grand Floridian gingerbread house may be going away for reasons that have less to do with gingerbread and more to do with crowd flow, guest satisfaction, and deluxe resort expectations. Then they turn to Wilderness Lodge, where a multi-day air conditioning outage during extreme Florida heat raised big questions about communication, compensation, and what guests should expect from a premium Disney resort.

HIGHLIGHTS


  • The Grand Floridian gingerbread house will not return for the 2026 holiday season.
  • Lauren and Eric discuss whether the beloved holiday tradition became too successful for its own good.
  • The Disney community debates whether deluxe resort lobbies should prioritize paying hotel guests over day visitors.
  • The new Grand Floridian lobby bar and changing guest-flow needs may have helped push Disney toward smaller gingerbread displays.
  • Wilderness Lodge guests faced a major air conditioning outage during one of the hottest weeks of the year.
  • Disney’s response included fans, compensation, and relocation offers, but guest experiences varied widely.

For this episode’s full show notes, ⁠⁠⁠⁠⁠⁠click here⁠⁠⁠⁠⁠.⁠

HOSTS

FOLLOW – DIS & HERS

FOLLOW – JIM HILL MEDIA

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Produced by ⁠Eric Hersey⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Strong Minded Agency⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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